Support Center
Get help with your zero-rating applications and technical questions
Quick Help
Contact Support
Live Chat
Chat with our team
Support Categories
Application Issues
Problems with submitting or managing your zero-rating application
- Form validation errors
- Technical information requirements
- Application status inquiries
- Document upload problems
Technical Support
Help with technical requirements and website configuration
- IP address configuration
- Server Name Indication (SNI)
- Port accessibility testing
- Local hosting verification
Account & Access
Login, registration, and account management issues
- Password reset problems
- Account access issues
- User profile updates
- Permission problems
Implementation & Status
Questions about zero-rating implementation and status
- Implementation timeline inquiries
- Operator status questions
- Technical change requests
- Problem reporting
Support Response Times
Email Support
- • General inquiries: 24-48 hours
- • Technical issues: 48-72 hours
- • Urgent problems: 4-8 hours
Phone Support
- • Business hours: 9am-5pm (Mon-Fri)
- • Average wait time: 2-5 minutes
- • Emergency line: Available for critical issues
